Reviews and mentions of your brand have a bigger impact now than ever before. Monitor and influence the conversations people have about your brand with review management, competitor analysis and feedback capture tools that make smart decisions to increase your natural reviews.
You complete a sale or deliver a service for your customer. We help you solicit feedback when they still have that warm fuzzy glow from an outstanding experience with you.
The customer receives a text or email asking them how their most recent experience was. You can set this to happen automatically, triggered by the systems you already use, or you can add their details manually.
If the customer indicates they had a positive experience, we ask them to leave a rating on one of your chosen review sites. Set which sites are prioritized manually or let Optimum IQ make the decision for you.
After a great experience, most people would love to leave a positive rating but don’t because of the effort required. We take the customer directly to the review box for your business removing the need to look you up, login and find the link to leave a review. No friction = Up to 6x as many reviews.
If the customer had a negative experience, we ask them to let you know what the issue was. People who complain online often just want a platform to let you know that they weren’t happy. By giving them somewhere to express their concerns, you reduce the chances of that person going through the effort to rewrite everything on a public review site.
Feedback is instantly sent to you internally, preventing a bad review from appearing to the public. Decide on the best course of action or assign a follow up to someone on your team.
More reviews = More customers and More customers = More reviews. Our users tend to see a snowball effect after the first 8 weeks. More reviews also mean better rankings in Google for searches in a particular city or town.
We use technology to choose the best time to solicit feedback from your customer. Shorten the feedback cycle and fix issues quicker resulting in happier customers and a better brand experience.
See how your brand, store or chain performs over any length of time based on tangible metrics that equate to customer value. Give franchisees or managers tangible targets around customer satisfaction.
Incentivizing customers to provide reviews with giveaways or discounts can result in a ban on many review platforms. Optimum IQ increases your chances and amounts of positive reviews without breaking the rules.
Need to know when a negative mention or review goes live? Setup real time alerts via mobile, sms or email for team members who need instant updates. Alternatively, set up a daily / weekly summary for a higher-level overview.
Search engines use positive rankings from major review platforms as a primary ranking factor in local search. In addition, improve your pay-per-click performance by linking your rating to your adverts.
Optimum IQ makes smart choices from over 25 data points to guarantee you always have a balanced number of reviews everywhere that matters. Alternatively, choose your primary platform from within the app.