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Importance of Online Reviews for Local Businesses (Online Review in Numbers Part 1)

In Reputation Management, Reviews & Feedback, Small Business Marketing by Bryan O'Neil0 Comments

Can local businesses actually benefit from online consumer reviews? Can negative reviews hurt a local business? What’s all the fuss about, anyway? Let’s find out. Earlier this year, Optimum Feedback published a study called Online Reviews in Numbers: 2017 Edition. The study looked at the whole online review landscape from a variety of perspectives. There’s also a nice and easy-to-read …

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Google Posts – The A-Z Guide to Marketing your Local Business

In Local Search, News by Bryan O'Neil0 Comments

Last week, Google released an experimental feature called Google Posts, which is integrated into their Google My Business service and, more importantly, into Local Search. If you don’t yet know what Google My Business and Google Local Search are and how they can benefit your local business then make sure to read our Step by Step Guide to Google Local Search. …

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Step-by-Step Guide to Getting More Online Reviews

In Reputation Management, Reviews & Feedback, Small Business Marketing by Bryan O'Neil3 Comments

There’s no question about the growing importance of online reviews, even if your business is entirely offline. Increasing your online reviews can be tricky if you don’t have an action plan, or if you’re in the type of business where your customers aren’t likely to go online and review you. Luckily, there are many simple things that can significantly increase …

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A Guide On What To Do If You Receive a Negative Business Review

In Reputation Management, Reviews & Feedback by Mark O'Neill0 Comments

Business reviews are increasingly becoming the yardstick for whether a new customer uses the service the business is offering. But no matter how good a company you are, you will eventually receive a negative business review from a customer. Today we are going to look at various ways you can deal with negative reviews, and still come out looking like the cherry on the cake.

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Increase Your Small Business Revenue by 300% With Google Local Search

In Local Search, Reputation Management by Mark O'Neill0 Comments

Search engine exposure is very important if you are trying to gain the loyalty of the customers in your local neighborhood. Think about it for a moment – how many restaurants are in your area? How many bookshops? How many hotels? Quite likely, you’re not in a unique niche, so you need something to make yourself noticed. This is where Google Local Search comes in to save the day.