We do our best to keep pricing simple, so you'll always know what you've spent.
You only pay for each active client location in your account. A location is defined as a physical address, location or business that receives reviews or feedback.
* Accounts with less than 5 locations will be billed our monthly minimum of $150
We offer a substantial per location discount for businesses with multiple locations. Contact us for a bespoke quotation.
I love that negative feedback comes to us so we can deal with issues internally rather than the review going public before we have a chance to make it right. Ryan Joy
Partner, Brown Button Estate Services
Yes. For a limited time we’re offering free on-board assistance and setup to every new account.
You'll work with a dedicated rep who will walk you through the platform so you can 'hit the ground running' from day one.
We believe in only keeping you as a client if the platform continues to provide value, not because we've tied you into a contract.
Once your account is live, you will only ever be billed for what you use on a month to month basis.
There are no restrictions on exporting your subscribers, reporting data or moving to another system. All of your subscriber and solicited feedback is available to download in CSV format which will allow you to view it on any system.
We'll also keep your data live for 30 days post closure in case you change your mind, unless you tell us otherwise.
Extremely. Optimum Feedback mostly runs on AWS cloud infrastructure operated by Amazon Web Services, who are responsible for the secure storage of some the world's largest corporations. This is backed by Amazon's 99.99% uptime service level agreements. The infrastructure provided is designed and managed in alignment with security best practices and standards including ISO9001 / ISO 27001, PCI DSS Level 1, SOC1 – 3 / SAS 70 and FIPS 140-2.
While we'll be very sad to see you go, you can cancel your subscription at any time by emailing email@example.com
We're headquarted in the UK, however we serve customers worldwide with the majority of our clients being in the US. Our primary markets are the US, Canada, Australia and Mexico