Choose the features and plan that works for you with flexible upgrades and downgrades and no commitment. Receive 1 month free when you pay annually.
We offer a substantial per location discount for businesses with multiple locations. Contact us for a bespoke quotation.
|Montly Review Limit||5||Unlimited||Unlimited|
|Negative Review Instant Alerts|
|Feedback Capture and Review Invite Tools|
|Multi-Stage Feedback Campaigns|
|Custom Email and Sms Templates|
|Send from your own email address|
|Feedback Campaign Reporting|
|Check in Kiosk|
|Automatic Facebook Cross-Posting|
|Smart Platform Targeting|
|Embedded Review Widget|
|Unlimited Free Setup and Support|
Yes. For a limited time we’re offering free on-board assistance and setup to every new user.
You'll work with a dedicated rep who will set your account up with all of your locations, campaigns and competitors so you can 'hit the ground running' from day one.
Optimum Feedback is provided on a monthly basis which we believe gives you enough time to really see the value that it can bring to your business.
After that, your subscription will continue monthly until cancelled.
The right choice will ultimately come down to the size of your operation and the type of support required by you or your users.
Our Growth package is most popular with larger organizations that require dedicated support for all of their users from an account manager. Our dedicated reps already know the details of the businesses they work with, and can configure the software to your requirements and help on board your users without your direct involvement saving you time.
Yes. To make administration and billing easier, we don't bill by the user, so adding more users is a simple process that typically won’t affect your billing.
There are no restrictions on exporting your subscribers or moving to another system. All of subscriber and solicited feedback is available to download in CSV format which will allow you to view it on any system.
We'll also keep your data live for 90 days in case you change your mind, unless you tell us otherwise.
Extremely. Optimum Feedback mostly runs on AWS cloud infrastructure operated by Amazon Web Services, who are responsible for the secure storage of some the world's largest corporations. This is backed by Amazon's 99.99% uptime service level agreements. The infrastructure provided is designed and managed in alignment with security best practices and standards including ISO9001 / ISO 27001, PCI DSS Level 1, SOC1 – 3 / SAS 70 and FIPS 140-2.
While we'll be very sad to see you go, you can cancel your subscription at any time by emailing firstname.lastname@example.org
Optimum Feedback is currently based in the UK, however we serve customers worldwide. Our primary markets are the US, Canada, Australia, New Zealand and Ireland