Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

What we need

We will be what's known as the 'Controller' of the personal data you provide to us. We only collect basic personal data about you to allow us to fulfil our contract with you. This does however include names, addresses, phone numbers and emails.

Why we need it

We need to know your basic personal data in order to provide you with the products and services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with it

All the personal data we process is processed by our staff in the UK. For the purposes of IT hosting and maintenance this information is located on servers also within the UK. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

We are required to keep your basic personal data (name, address, contact details) for the length of your company's contract with us. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

About Cookies

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.

Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Optimum Feedback website. On our site, cookies record information about your online preferences, and active orders you are amending or creating and allow us to tailor our website to your interests.

During the course of any visit to our site, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

How we use cookies

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your Optimum Feedback account and to provide information on the actions you want to take. For example, if you start creating an order, a cookie will let our site know that you want to see the order menu rather than the standard company menu.

Other information collected from web browsers

Your web browser may also provide us with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand which website or email you originated from. We also use your IP address to help us reduce fraud and prevent unauthorised account access.

Internal Uses of Your Subscriber’s Identifiable Information

We will retain your subscriber information for as long as is needed to provide you with the services we offer. You can change how long we retain this information if you choose. If you delete your account, your data will no longer be stored in our servers. If you reside in the European Union, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU’s General Data Protection Regulation ('GDPR').

Examples of Personal Data include identifiers such as name, location data, and unique online identifiers.

In addition to the principles, practices and policies set forth above in this Privacy Policy, Optimum Feedback has adopted the following principles to govern its collection and processing of Personal Data:

Personal Data shall be processed lawfully, fairly, and in a transparent manner.

Personal Data collected will only be that specifically required to fulfil Optimum Feedback’s obligations to deliver the service.

Personal Data shall only be retained for as long as it is required to fulfil contractual requirements.

Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.

The data subject has the right to request from Optimum Feedback access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to Optimum Feedback.